Patient communication isn’t just about sharing information about patient ailments and treatment options. How the information is shared and the gestures made are also crucial and have an impact on patient satisfaction.
In this article, we’ll explore actionable tips to help you improve patient communication in your Atlanta medical practice to increase patient satisfaction.
Let’s dive in!
5 Tips To Improve Communication For Patient Satisfaction
Patient communication and satisfaction are intertwined. If you’re looking to satisfy patients better, share these tips with your Atlanta medical practice staff to improve their patient communication skills.
1. Listen actively and empathetically
Medical personnel must learn to listen to patients. And, not just what is said verbally. But, also show genuine interest in what is being said, and pay attention to non-verbal cues. This will make patients feel heard and understood.
Furthermore, all staff including those in the medical front office should be empathetic to patients. This entails acknowledging patients’ fears, showing compassion, and offering comfort when needed.
2. Communicate clearly in simple language
Using medical jargon when speaking to patients doesn’t show expertise. They only leave patients feeling confused about their condition and treatment options. So, break down medical terms into simple language that patients can understand.
Moreover, patient expectations can be managed and met better with clear communication. For instance, communicating with a patient with a chronic illness so they understand that treatment is for managing the condition and not for curing them. That way, they wouldn’t be dissatisfied if the condition wasn’t cured.
3. Address patient concerns
Patients often have concerns about their treatment plans. No matter how silly or repetitive, they shouldn’t be dismissed. Instead, medical personnel should encourage open communication that enables patients to express their fears and uncertainties.
In addition, when addressing patients’ concerns, doctors, RNs, and technicians should take the time to understand patients’ perspectives. And, then discuss and involve them in deciding the best solutions or options.
4. Take the time to interact
Patients shouldn’t be spending more time in the waiting area than consulting with a doctor. Medical personnel should spend as much time as needed to interact with patients and provide quality care.
So, improve your scheduling process to prevent overbooking, which causes rushed consultations. And, allocate sufficient time to patients based on the nature of consultation or procedures. You can read this post to learn more about how to reduce your waiting time .
5. Use tech for faster communication
Digital technology helps make communication easier and faster. Don’t rely on only traditional phone calls or mailing systems. Take advantage of modern tech like emails, and chatbots to communicate with patients.
For instance, sending appointment reminders to patients via SMS, and medical bills via email. Or, providing health information on medical practice websites or answering patients’ questions with chatbots.
Final Thoughts
If your patient satisfaction is below a 10, you need to improve your patient communication. Whether your medical practice is in Midtown Atlanta or Buckhead, implementing these tips will help you communicate better with patients.
Looking to hire medical staff with excellent patient communication skills? Reach out to us at RG Staffing to recruit top medical talents today!
