Front Desk Reception

#3 Bilingual Front Desk Agent

  1. Tasks and Responsibilities

Some examples of a Bilingual Medical Receptionist responsibilities; Answering phone calls and emails from patients and/or their families and Calling patients to remind them of upcoming appointments.  Greeting patients upon arrival as well as signing them in and obtaining insurance and medical information, provide patients with proper forms as well as copies of office policies and legal documents.  Processing payments for patients for co-pays and uninsured visits, and scheduling appointments for patients based on Staff and leadership availability. It is important your practice have a bilingual front desk worker, with Atlanta having one of the largest international airports, the diversity of patients can constitute the need for a receptionist who can translate for patients and medical staff.

  • Requirements

 Candidates must be Bilingual + High school diploma/GED required (Associate degree preferred).

  • Communication, Professionalism, and Interpersonal Skills

Candidates need to have certain characteristics and skills in order to preform efficiently and satisfactory to patients and medical staff. Communication is very important in a medical practice, and as a front desk agent employees often have to gather information from clients that may or may not speak English, translate to medical staff and vise-versa. Patients may need assistance filling our forms or documents, as well as families that may need bilingual assistance. Time management skills are a very important characteristic of potential clients as dealing with patients and medical staff as well as maintaining front desk operations can be tricky. Front desk agents must have a level of professionalism as to maintain quality service as well as satisfy patient needs.  Front desk agents are often the first people patients come into contact with when entering your medical practice, so finding candidates that can connect with patients and sympathize with them to better ensure their quality service and care is very important. Sympathy and empathy attributed to interpersonal skills can greatly increase patient satisfaction and their healthcare experience.

Salary: $20,000-$36 ,000 Annually (,GA)  $18/Hourly.