Front Desk; Reception

#2 Front Desk Agent

Interested in the medical field? Becoming a medical receptionist is a good way to get your foot into the door of a medical practice. With the rise of Covid-19 and the overwhelming demand for medical staff of all kinds, practices are willing to train underexperienced candidates and opportunities to move up in the medical industry are always arising.

  1. Tasks and Responsibilities

The daily tasks and responsibilities for a front desk agent vary between working with patients, maintaining general cleanliness, organizing, and updating records and files, and reporting appointment dates and medical information to doctors and insurance agencies. Working with patients by measuring and recording their vital signs and medical history, as well as answering phone calls and emails. Cleaning the waiting rooms/front desk and ordering supplies as needed may be necessary. Examples of Front Desk Agent responsibilities can include some of the following tasks. Communicating with the medical, financial, and leadership departments to ensure prompt responses to patient’s needs. Make reservations or appointments for guests who want to avail themselves of local entertainment or services. Answering patients calls and recording details of each conversation for future follow-ups. Exceed patients’ expectations by anticipating the services they might require and suggesting local facilities. Reporting any accidents or emergencies to medical staff immediately.

  • Customer Service Skills

Front desk agents need many skills to properly preform their daily tasks including communication and organizational skills, as well as time management and interpersonal skills. Who is the first face seen and recognized in the medical facility? The front desk agents. Front desk agents are responsible for greeting and welcoming patients in a friendly and professional manner, while also being able to take information from those who may be in distress and providing that information accurately to the medical staff. These requirements mean that front desk agents need the communication skills in order to give quality service to patients waiting to be seen by medical staff and the medical staff trying to treat them.

  • Requirements

A Highschool Diploma or equivalent must be required for the position.

Salary: $20,000-$34,000 Annually (https://www.glassdoor.com/Salaries/atlanta-receptionist-salary-SRCH_IL.0,7_IM52_KO8,20.htm) $18/Hourly.